Shipping & Returns
Shipping and Delivery
Item(s) will be sent once full payment (including any additional freight costs) have been cleared.
Deliveries are made Monday - Friday.
North Island - Expected delivery 1-3 business days.
South Island -Expected delivery 3-5 business days.
All orders placed over the weekend will be processed and shipped the following week.
We use a range of couriers depending on the product and your location. Please note delivery times may be longer for rural address, remote areas and large/heavy items.
Multiple shipments, and any delays, will be advised to the customer and tracking numbers provided.
When will my order be dispatched?
Orders can be placed 24/7 via our web store and will be dispatched the next business day provided the item is in stock and payment received as cleared funds.
If you have ordered an item that is out of stock or sold out, we will attempt to contact you during business hours and ask if you would like a substitute item.
Please note: Payment by Bank Transfer (direct credit) can take 2-3 working days to be cleared.
Delivery of large and heavy items may incur additional freight. Our freight is set up on a weight basis but volumetric size is also a consideration and may incur an extra fee.
You will be notified of any additional freight costs before the processing and shipping your order. Delivery times of these items may be longer.
Where is my Order Confirmation?
An Order Confirmation is e-mailed to you shortly after payment is confirmed. If no Order Confirmation is received, ensure you have checked any spam and/or promotion folders.
Tracking Your Order
Tracking number(s) will be e-mailed when your order is dispatched. Please ensure you check any spam and/or promotional folders before contacting us.
Do you ship to PO Box addresses or Courier Depots?
Sorry, we don't ship orders to PO Box addresses or Courier Depots.
Do you ship Internationally?
Yes we do. This will need to be quoted as prices vary significantly due size and weight. We CAN NOT complete international sales through our web shop. Please contact us to find out more.
Our shipping tables are set up via post codes, some post codes cover both rural and urban areas. Rural address in these post codes may incur an extra rural delivery fee.
Can I pick up my online order from your store?
Yes, in store pick up is available during business hours.
Please let us know if you have any special delivery instructions at checkout.
Open and inspect all parcels BEFORE signing for the courier delivery and if damaged in transit please ensure the courier has recorded this and notify us immediately on (07) 849 1765.
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.
Permission to Return and to Receive Credit
We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt. We will Issue Credit to your account or Credit Card. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.
We will, upon your request, replace any merchandise that is received as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise.